Chargeflow Dispute Automation
Learn more about dispute management in Chargeflow
By Avia1 author30 articles
Dispute Handling
The basics of how Chargeflow's dispute process works and what to expect.
- Does Chargeflow cover the whole dispute process?
- Is my account fully set up for the Automation Service?
- Introduction to the Automation Optimization Portal
- What is Automation Control?
- Chargeback Submission Timelines: How We Work Together
- Can I determine which disputes Chargeflow responds to on my behalf?
- How long does it take Chargeflow to submit a dispute response?
- Why Does Chargeflow Submit Responses Close to the Deadline?
- Should I issue a refund to a customer who initiated a chargeback if I agree with their claim?
Understanding Disputes
Learn what different dispute types, statuses, and outcomes mean.
- Does Chargeflow handle inquiries?
- What does Intentional Fraud mean?
- What is “Optimize Dispute”?Learn what the “Optimize Dispute” status means in Chargeflow. Understand when it appears, why it matters, what kind of evidence can help, and how adding extra context can improve your…
- Why Is a Dispute Not Managed by Chargeflow?Understand why some disputes are marked as unmanaged and what that means for your account.
- How Can I Reduce My Chargeback Rate?
- How Do I Know Which Disputes Need Evidence?
- Does Winning Chargebacks Protect My Account?
- Why isn't my recent chargeback displayed on the Chargeflow dashboard?
Evidence Collection
Learn what evidence Chargeflow collects, what types are accepted, and how to submit it.
- What is the Evidence Collection System?
- What Evidence Can I Submit for a Dispute?
- How to Upload Evidence for DisputesStrong evidence can make or break a chargeback case. Learn how to upload additional documentation directly in Chargeflow to give your disputes the best chance of a successful outcome.
- Customer Communication as Evidence
- Tracking Information as Evidence
- Invoice as Evidence
- Additional/Supplemental Evidence
- Why am I limited to up to five files?
- Is it possible to submit audio or video recordings as evidence in a dispute?
Dispute Outcomes
Understand your win rate, why disputes are lost, and your options after a decision.