Yes — you have full control over which disputes Chargeflow manages. There are a few ways to set this up depending on your needs.
Option 1: Use Automation Control Settings + Toggle Off Per Dispute
If you prefer to review each dispute and manually decide whether Chargeflow should handle it, we recommend activating the response submission delay. This delay provides a window for you to step in and manage specific cases yourself. You can find detailed setup instructions in our What is Automation Control article.
After the delay is set, locate the dispute in the Disputes Dashboard and turn off the Managed by Chargeflow toggle, which is located in the upper-right corner of the dispute page, to take over management.
⚠️ Important: If you turn off the toggle, you'll need to submit your evidence response directly through your PSP platform (Stripe, Shopify, etc.), or the dispute may be lost.
Option 2: Set a Dispute Amount Threshold (Stripe Merchants)
In the Automation Center, Stripe merchants can define a dollar amount range for automation. Any dispute outside that range will be skipped by Chargeflow automatically.
Example: Automate only disputes between $50–$500. Anything under or over that range won't be handled by Chargeflow.
Good to know
All dispute details, suggestions, and instructions remain visible regardless of whether the Managed by Chargeflow toggle is on or off.
The toggle can only be turned off for disputes that are in the open stage and awaiting evidence submission.
Need help?
Contact us via our 24/7 Live Chat or email our support team at support@chargeflow.io.