⏱ Upload evidence as early as possible
Please provide any supporting documents either within the window designated by your Automation Control or at minimum 5 days prior to the chargeback deadline to guarantee they are evaluated and added to your dispute response.
If a response has already been submitted, or if the deadline is within 24 hours, we may not be able to incorporate new evidence. Cases close to their deadline may be submitted based on the information already available.
To ensure your evidence is included, please upload files directly through the Chargeflow app.
Follow these steps to submit your evidence:
Log in to your Chargeflow account.
Navigate to the Disputes page and locate cases marked as "Optimize Dispute" or "Processing."
Select the specific case and go to the Take Action tab, then choose Upload Evidence.
Drag and drop your files into the upload area or click the button to browse your device.
For more information on the Optimize Dispute status, refer to: What is Optimize Dispute?