Overview
When Chargeflow cannot manage a dispute on your behalf, you'll now see a clear explanation directly in your Disputes page. The reason is shown right in the UI, so you always know exactly what's happening with your dispute.
Where to Find the Explanation
Go to your Chargeflow Disputes page.
Locate the dispute marked as unmanaged.
Hover the cursor over the red shield icon on the Disputes dashboard.
Review the reason header and the detailed explanation displayed for that dispute.
Why a Dispute May Be Unmanaged
A dispute may be unmanaged by Chargeflow for several reasons. The specific reason is displayed for each dispute. These reasons include:
Header | Description |
Billing Inactive | "Billing is inactive on this account. Add a valid payment method to let Chargeflow manage disputes again." |
Processor Disconnected | "This payment processor is disconnected from Chargeflow. Reconnect it to start managing disputes." |
Not Contestable | "This dispute arrived after the response window closed. Chargeflow was unable to take action." |
Deadline Passed | "The deadline passed before Chargeflow could submit this dispute. Contact support if this looks wrong." |
Amount Excluded | "This dispute amount falls within an excluded range configured in automation settings. Chargeflow skipped it automatically." |
Merchant Resolved | "[user@email.com] resolved this dispute directly with the buyer. Chargeflow was not asked to step in." |
Merchant Handling | "[user@email.com] chose to handle this dispute manually." |
Merchant Opted Out | "[user@email.com] turned off Chargeflow for this dispute." |
Already Refunded | "[user@email.com] decided to refund the buyer instead of fighting this dispute. No further action is needed." |
Chargeback Accepted | "[user@email.com] accepted this chargeback. No further action is needed." |
Merchant Opted Out | "[user@email.com] chose not to use Chargeflow for this dispute. Reason: [merchant's note]." |
Unknown | "Chargeflow is not managing this dispute. Contact support for more information." |
Pre-arb | "Chargeflow does not currently handle pre-arbitration cases due to their high associated costs. Read More →” |
Note: [user@email.com] refers to the actual email of the user who did the action.
Still need help?
Contact us via our 24/7 Live Chat or email us at support@chargeflow.io.