There are a few reasons why a chargeback may not be appearing on your Chargeflow dashboard. Here's what to check:
⏳ Ingestion Delay
Some chargebacks can take time to sync and are updated on your Chargeflow dashboard approximately 6–12 hours after notification from your payment processor. If the chargeback was recently received, give it a bit of time and check back later.
⚖️ Pre-Arbitration Cases
Chargeflow does not currently handle pre-arbitration cases due to the high costs associated with them. If your chargeback has reached the pre-arbitration stage, it will be marked as Unmanaged. For more details, refer to our Does Chargeflow cover the whole dispute process? article.
💳 Account or Billing Issues
Your chargeback may not be displayed if your Chargeflow billing is inactive or if your payment processor has been disconnected. Please make sure your billing is active, card on file has sufficient funds and your processor is properly connected. For more information, check out Why is my processor deactivated?
🔧 System Maintenance or Technical Issues
Chargeflow continuously works to improve its system to ensure the best service experience. If you're encountering a display issue that doesn't fall under any of the above, it may be related to ongoing maintenance or a temporary technical issue. Please reach out to our support team via our 24/7 Live Chat or email at support@chargeflow.io and we'll be happy to assist.