Automation Control gives you greater flexibility in controlling your disputes. With this feature, you decide when our automation should take action for you.
💡 Default Recommendation - Use it wisely!
By default, we recommend submitting disputes as soon as possible. However, if you believe you can strengthen a dispute by adding additional evidence, you can delay the submission. This allows you time to review and contribute before the response is sent.
How to Delay Dispute Submission
You can delay the submission of a dispute by choosing one of two date references:
Dispute Initiation Date
This is the date the dispute was created.
You can set a delay of up to 20 days from this date.
Dispute Due Date
This is the deadline for submitting your response to the dispute.
You can set a delay between 5 days (minimum) and 20 days (maximum) before the due date.
By default, Chargeflow will automatically submit the dispute once we have sufficient data or by the due date, whichever comes first.