Yes — Chargeflow provides a fully automated, end-to-end solution for your disputes.
Once a dispute is imported into our system, we take full ownership of preparing and submitting the required evidence on your behalf. Our team then monitors the case closely until it is fully resolved — whether won or lost.
PayPal Disputes
Chargeflow fully covers PayPal cases. We respond to all inquiries and claims within PayPal's strict 10-day response window. Additionally, as an exception to our general policy, we also handle Pre-Arbitration cases for PayPal — provided that additional evidence (such as proof of delivery or proof of refund) can be submitted.
What's not covered
There are a few specific scenarios outside of our fully managed service:
General Pre-Arbitrations — With the exception of PayPal, Chargeflow does not currently handle pre-arbitration cases for other processors. Pre-arbitration is a separate stage that can occur after the original chargeback ruling, where the cardholder's bank escalates the dispute further. Due to the high costs associated with this process, it is outside Chargeflow's current scope. If your dispute reaches this stage, you will need to address it directly with your payment processor or acquiring bank.
💡 Note: If a case in your dashboard shows a "Won" status and you later receive a pre-arbitration notice, that status reflects Chargeflow successfully winning the original chargeback on your behalf — it does not change when a pre-arbitration is filed afterward.
Stripe Chargeback Protection (Insured Cases) — If you have Stripe Chargeback Protection enabled, Stripe takes full ownership of the dispute process and reimburses you directly, which falls outside of Chargeflow's scope.
💡 Not sure if you have this enabled? Check under Stripe Dashboard → Settings → Balance and payouts or visit Stripe's Help Center to learn more.
Want to learn more about how we fight chargebacks? Read this article.