Your win rate reflects how successful your business is in recovering revenue from disputes. Chargeflow calculates this by dividing the number of disputes won by the total number of disputes (won and lost), while excluding only intentional fraud cases that were lost.
How It's Calculated
For example, let’s say in a given month your business received 100 disputes:
55 disputes were won.
45 disputes were lost, including 5 intentional fraud cases that will be excluded from the calculations.
To calculate your win rate, the 5 intentional fraud cases are excluded from the total dispute count. This leaves 55 won disputes out of (100 - 5) = 95 total eligible disputes.
The win rate is then:
(55 ÷ 95) × 100 = 57.89%.
Recovery Rate
Recovery rate is calculated similarly to win rate, but instead of the number of disputes, it focuses on the monetary value of those disputes.
For example, let’s say in a given month your business had disputes totaling $10,000:
$6,000 worth of disputes were won.
$4,000 worth of disputes were lost, including $500 from intentional fraud cases, that will be excluded from the calculations.
To calculate your recovery rate, the $500 from intentional fraud cases is excluded from the total dispute value. This leaves $6,000 recovered out of ($10,000 - $500) = $9,500 total eligible dispute value.
The recovery rate is then:
($6000 ÷ $9500) = 63.16%.
What is "Expected Win Rate"?
When a specific month has unresolved disputes (disputes still processing or under review), the win rate and recovery rate are not final. In these cases, our system displays "expected" win rates and recovery rates, which are based on the account's average win rates. The calculation becomes final once all disputes created during that month have been resolved—either won or lost.
Why It Matters
Your win rate gives you valuable insight into what to expect in terms of revenue recovery. By understanding this metric, you can gauge how effective Chargeflow is at handling chargebacks for your business. It also helps identify trends that can inform strategies to further improve dispute outcomes, ultimately maximizing the revenue recovered from chargebacks.