The Automation Optimization Portal is your dedicated space to help Chargeflow better understand your business, so we can fight disputes more effectively on your behalf. By sharing key information about how your business operates, you empower our AI to build stronger, more personalized evidence—designed to maximize your chargeback recovery and protect your revenue.
Why It Matters
Every business is different, and so are the disputes they face. The portal collects essential details about your operations, policies, and tools. With this context, we’re able to generate dispute responses that are not just accurate, but customized to how your business really works. That means stronger arguments, higher win rates, and more confidence when dealing with issuing banks.
What It Helps With
Smarter Rebuttal Letters
We tailor your dispute responses using your business data—giving banks the context they need to rule in your favor.Stronger Policy Support
Your refund, shipping, and support policies are integrated into our responses to support your case with clear, documented processes.Checkout Transparency
We include key details from your checkout flow to prove customers were informed and agreed to your terms before purchasing.Visual Evidence
Add screenshots and visual proof to back up your case, making it even harder for false disputes to succeed.
How It Works
Here’s a quick guide to the sections you’ll complete, why they matter, and what to expect:
1. Business Profile
This section helps us understand the core identity of your business. We use this information to build rebuttal letters that highlight your professionalism and credibility in the eyes of banks.
What You’ll Provide:
Your business name and website URL
A short business description
Your business logo (optional, but recommended)
Contact email and phone number
Your industry type and what kind of products/services you offer
Your payment models (e.g. subscriptions, single payments)
2. Business Policies
Your business policies are a powerful tool in dispute resolution. By including these in your responses, we can clearly show that your customers were informed of your terms. These will be integrated into your dispute evidence for added legitimacy.
What You’ll Provide:
Uploads or descriptions of your policies, such as:
Refund policy
Return policy
Shipping policy
Cancellation policy
3. Checkout Process
Banks want to see that your buyers knew what they were purchasing. This section helps us show the transparency and professionalism of your checkout flow.
What You’ll Provide:
Website elements visible before checkout:
Product details, pricing, shipping info, reviews, FAQs, T&Cs
Website elements visible after checkout:
Order confirmations, receipts, tracking info, refund/return confirmations
When and where customers agree to your Terms & Conditions
What kind of protection or guarantees you offer (e.g. refunds, warranties)
4. Verifications and Tools (optional)
As we're constantly working on adding new integrations to ramp up your disputes and improve your win rates, let us know which platforms you use so that we can notify you when they are available or improved.
What You’ll Provide:
Verification methods during different stages:
Sign-up
After the first purchase
After every purchase
Payment Processors
Sale Channels
Marketing, Customer Communications, and Subscription Platforms
User Activity Logs
Fraud Prevention
How Long Does This Take?
Each section only takes a few minutes to complete. The more complete your information, the stronger your dispute strategy becomes.