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Evidence Collection System
Tracking Information as Evidence
Tracking Information as Evidence
Avia Chen avatar
Written by Avia Chen
Updated over a week ago

Tracking Information is considered the most crucial compelling evidence in some cases (Especially when the customer claims that the order didn't receive). Our experience and data analysis show that disputed transactions that include tracking information are more likely to be closed in the merchant's favor.

In this block, you might include the following:

  • Physical Goods:

    • Tracking number.

    • Shipping Label.

    • Proof of delivery - Customer signature on the pickup form, an image of the delivered package by the carrier, etc.

  • Digital Goods:

    • Usage log of the customer.

    • Documentation that relates to customer usage.

You can upload up to five files that meet the following requirements:

  1. The supported file formats are PDF, JPEG, JPG, and PNG.

  2. File sizes should not exceed 1MB.

In addition, you can insert a tracking number, and our system will automatically monitor the status of the shipment.

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