Tracking information is considered one of the most crucial pieces of compelling evidence in chargeback disputes — especially when a customer claims their order was never received. Our experience and data show that disputes submitted with tracking information are significantly more likely to be resolved in the merchant's favor.
What You Can Upload in This Block
Physical Goods:
Tracking number
Last-mile tracking number (e.g., from a local carrier or fulfillment partner that handled the final delivery leg)
Multiple tracking numbers (if the shipment was split across multiple packages or carriers)
Shipping label
Proof of delivery — customer signature on a pickup form, a photo of the delivered package taken by the carrier, etc.
Digital Goods:
Customer usage log
Documentation related to customer activity or access
Sample:
File Upload Requirements
You can upload up to five files with the following specifications:
Supported formats: PDF, JPEG, JPG, and PNG
File size must not exceed 1MB per file
You can also enter a tracking number directly, and our system will automatically monitor the shipment status on your behalf.
💡 Pro Tips:
Tracking: If your order was fulfilled using multiple carriers or a last-mile delivery partner (such as a regional courier or postal service), be sure to include all relevant tracking numbers. Providing the complete delivery chain strengthens your evidence and improves your chances of winning the dispute — note that Chargeflow can only ingest the initial tracking information from your store, so any additional tracking numbers should be added manually.
Screenshots: When uploading image-based evidence, make sure the file is clear and easy to read. Crop out any unnecessary areas so the relevant information is front and center — blurry or cluttered images may be harder for reviewers to interpret and could weaken your case.