FAQ
Frequently Asked Questions
Does Chargeflow's success fee include the $15 chargeback fee charged by payment processors?
Can winning a high percentage of chargebacks ensure the security of my account?
Why are most of my initial chargeback cases being resolved as losses?
Why does Chargeflow often wait until close to the deadline to submit evidence for my chargeback cases?
Is it possible to submit audio or video recordings as evidence in a dispute?
Why isn't my recent chargeback displayed on the Chargeflow dashboard?
Should I issue a refund to a customer who initiated a chargeback if I agree with their claim?
Why do we need Collaboration Access to Shopify?
How can I get a copy of our invoices for a specific date range?
How can I have a copy of Chargeflow W9 form?