FAQ
Frequently Asked Questions
Does Chargeflow's success fee include the $15 chargeback fee charged by payment processors?
Can winning a high percentage of chargebacks ensure the security of my account?
Why are most of my initial chargeback cases being resolved as losses?
Why does Chargeflow often wait until close to the deadline to submit evidence for my chargeback cases?
Is it possible to submit audio or video recordings as evidence in a dispute?
Why isn't my recent chargeback displayed on the Chargeflow dashboard?
Should I issue a refund to a customer who initiated a chargeback if I agree with their claim?
Why do we need Collaboration Access to Shopify?
How can I get a copy of our invoices for a specific date range?
How can I have a copy of Chargeflow W9 form?
How can I get a refund for cases that are not handled by Chargeflow?
How can I update billing details on my invoice?
How can I get a detailed report of my cases and charges - both under review and those that have been won?
Why was I charged twice for a case if it has already been paid?
I’ve been waiting for my refund for weeks - how long does the refund process take?