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Why was I charged twice for a case if it has already been paid?

Dror Gazit avatar
Written by Dror Gazit
Updated over a week ago

Our system is designed to prevent duplicate charges, but in rare cases, billing sync issues or payments processor bugs can result in what appears to be a double charge.
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In scenarios where a refund has not been received within the typical 5–10 business days, it's advisable to contact Chargeflow's billing team to investigate the status.
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Please reach out via email at billing@chargeflow.io providing the relevant case ID and any pertinent payment details. The team will promptly review your billing history, verify for any duplicate charges, and issue a refund or credit if applicable.

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