Chargeflow Insights Explained

Our updated dashboard is equipped with various analytics designed to help you dive deeper into your disputes, identify trends, and make data-driven decisions.

Use the "Managed by Chargeflow" toggle on the dashboard to filter analytics. This feature separates disputes managed by Chargeflow from all others, providing a focused view of our dispute resolution impact.

Use the date range filter to control the time period displayed across all dashboard widgets. You can choose from preset options such as Today, Last 7 Days, Last 30 Days, Last 6 Months, and more — or select Custom to define your own start and end date using the calendar. All widgets on the dashboard will update to reflect the selected period.

This metric displays the count and monetary value of disputes that were created within the specified timeframe and are still unresolved (processing, can be optimized, and under review).

This metric displays the count and monetary value of disputes to which Chargeflow submitted evidence within the specified period. Where available, this widget also compares data with the last period, helping you gauge progress.

This metric offers insights into the count and monetary value of disputes that were created during the specified time period and are currently under bank review, enabling you to track and manage your expectations more effectively. This metric also includes inquiries that are currently under customer review.

The amount of revenue saved by winning Chargeback disputes is showcased in this metric. The “Revenue Recovered” widget displays the count and monetary value of won disputes, to which a decision was issued within the specified time period. Where available, it also provides comparative data on the last period, illustrating your success over time.

Please note that there may be instances of missing data for decisions made prior to your enrollment with Chargeflow.

This metric enables users to quickly assess the volume and financial impact of new disputes over a selected period of time and identify trends and correlations between business decisions, sales, and chargeback rates. The "Disputes Created" metric counts the number of disputes newly opened during the specified time period and their monetary value. Where available, it also provides comparative data on the last period.

This metric highlights the number of disputes identified as intentional fraud (for example, fraudulent transaction) and their monetary value, as well as their percentage out of all fraud dispute cases (intentional fraud and friendly fraud), all referring to the selected time period.

​The intentional fraud rate, calculated with machine learning algorithms and our analysts' investigation, is determined with 90% accuracy. Where available, the “Intentional Fraud Rate” widget also shows you comparative data on the last period, aiding in fraud analysis.

​To learn more about different types of fraud and how to prevent it, see ourintentional fraud andfriendly fraud articles.

Chargebacks cost merchants a lot due to fees (starting at $15), labor (around $16 for each, based on 40 minutes of work at $24/hour), and possibly losing the item's value. Chargeflow automates handling disputes to cut these costs, boost revenue recovery, and stop chargebacks, avoiding extra fees and penalties.

The “Estimated Savings” widget is based on the calculation of the above labor costs, also adding a 15$ savings for won disputes in which chargeback fees are returned to the merchant. This provides a more concrete understanding of potential savings by using Chargeflow’s automated dispute management service.

The "Win Rate" widget displays the percentage of won resolved disputes, including both chargebacks and inquiries. It is calculated by checking the number of won disputes out of the overall number of disputes (won and lost, excluding intentional fraud cases).

Additionally, the widget features a "Value Recovery Rate," which represents the percentage of monetary value recovered from won disputes relative to the total monetary value of all disputes. Where available, the win rate widget also shows you comparative data on the last period, aiding in fraud analysis.

This widget gives you a breakdown of your disputes by their reason category (e.g., Fraud, Canceled Recurring Billing, Unauthorized, Not Received) based on the selected date range or period. You can view the data by value (total dollar amount) or by count (number of disputes), and switch between a table view or donut chart for a quick visual snapshot of where your disputes are coming from.

This widget shows your dispute activity based on the selected date range or period, broken down by status — Processing, Under Review, Won, and Lost. You can view the data by value (total dollar amount) or by count (number of disputes), and switch between a bar chart or table view. Click on any status to filter the chart and focus on a specific category.

This widget gives you a breakdown of your disputes by category (e.g., Buyer Disputes, Fraud, Processing Error, Other) based on the date set on the filter. You can view the data by value (total dollar amount) or by count (number of disputes), and switch between a donut chart or table view for a clear picture of which categories are driving your disputes.

This widget breaks down your disputes by card network (e.g., Visa, Mastercard, PayPal, Other) based on the selected date range or period. You can view the data by value (total dollar amount) or by count (number of disputes), and switch between a donut chart or table view to see which networks your disputes are concentrated in.

This widget shows a breakdown of your disputes by the cardholder's country based on the selected date range or period. The table displays each country's dispute count, total value, and win rate, giving you a geographic view of where your disputes are originating from.

The Repeat Disputers widget identifies buyers who have filed multiple disputes with your store. Disputes are grouped by email address, phone number, or card details (card brand, last 4 digits, and full name), so you can quickly spot patterns and take action.

Each row displays the indicator type, the buyer's details, and the total number of disputes tied to them.

Block Feature — In order to use the block feature, the Prevent service needs to be enabled. More information can be found in our Repeat Disputers in Chargeflow Prevent article.