Quick Reference
Recovered Revenue: the total dollar value of disputes you won.
Recovery Rate: the share of resolved dispute value (in dollars) that was won.
Win Rate: the share of resolved disputes (by count) that were won.
Before Chargeflow: your disputes created before the month Chargeflow first managed a dispute for you.
By Chargeflow: disputes where Chargeflow took an action, such as submitting a response.
Disputes Created: the number and value of all disputes opened against your store, no matter who handled them.
Disputes Submitted: the number and value of disputes Chargeflow submitted a response for. Submitted does not mean resolved. A submitted dispute may still be Under Review.
AVG. Time to Submission: the average number of days between a dispute being created and Chargeflow submitting the response. Example: If one dispute is submitted after 2 days and another after 4 days, the average time to submission is 3 days.
Time Saved: an estimate of the manual work and labor costs avoided through Chargeflow's automated dispute submissions. Based on 20 minutes of manual work per dispute at $24 per hour, submitting 10 disputes saves approximately 3 hours and 20 minutes, equivalent to $80 in labor costs. These figures are estimates.
Chargeflow vs. Before Chargeflow Toggle
The toggle at the top of the dashboard switches between results for disputes Chargeflow managed (By Chargeflow) and your results before Chargeflow started managing disputes (Before Chargeflow).
It only changes Recovered Revenue and Recovery Rate. All other widgets stay the same.
If you had no disputes before joining Chargeflow, the Before Chargeflow view will be empty.
Recovery Funnel
The Recovery Funnel shows where your disputes currently stand: Processing, Under Review, Won, or Lost. You can view it by value or by count.
It also shows your results by month, quarter, or year, based on the dispute creation date.
Switch between Recovery Rate (by dollar value) and Win Rate (by dispute count).
Turn on Before Chargeflow Results to see a second table with your results before Chargeflow.
A clock icon next to a period means it is not final yet. Some disputes from that period are still open, so the rate can go up or down.
The trend graph follows the metric you selected. You can filter it by payment processor and date range.
If your Recovery Rate looks low, check the funnel first. Disputes that are still Under Review cannot count as wins until a decision is made, so the rate can still change. Very small segments are widened so their labels stay readable, so bar widths are not an exact measure.
Dispute Statuses
Processing: the dispute still needs a response.
Under Review: a response was submitted and the bank or issuer is deciding.
Won: the dispute was decided in your favor.
Lost: the dispute was decided against you. Disputes in an appeal stage still count as Lost.
Dispute Breakdown
All widgets in this section share one date range, which defaults to the last 6 months. Each widget can be viewed as a graph or a table.
Disputes Distribution by Category: groups disputes into Service (such as not received, not as described, canceled recurring billing), Processing Errors (such as duplicate charge or credit not processed), Fraud, and Other.
Disputes Distribution by Reason: the specific reason raised on each dispute, one level more detailed than Category.
Disputes by Processor: which payment processor your disputes come from.
Disputes by Country: where your disputes are concentrated, based on the payment country, or the billing country if the payment country is missing.
Disputes by Card Network: the split across card networks such as Visa and Mastercard, and payment methods such as PayPal, Klarna, and Afterpay.
Repeat Disputers: customers with three or more disputes against your store. Blocking a customer here sends the block to Chargeflow Prevent, and future orders from that customer can be canceled automatically. Please review before blocking. This widget is available to Shopify merchants for now. See Repeat Disputers in Chargeflow Prevent for more information.
Why Your Numbers May Differ From Your Payment Processor
Insights uses Chargeflow's standardized dispute data, status logic, and the dispute creation date. All values are converted to USD using the exchange rate on the day the dispute was ingested. Because of this, and because of update timing, numbers can differ slightly from your payment processor's dashboard.
If a number looks missing or incorrect, contact our Support team through the chat in your Chargeflow dashboard and we will take a look.