Prevent Goal
Help merchants to understand the decision and act fast
Gain trust in the system
Avoid analysis-paralysis
Not overwhelming merchants with data
Value realization metrics
The goal of the main metrics in the Dashboard page is to show the merchant the product coverage and value for them - the bottom line.
Total analyzed transactions value + count
Loss prevented - the sum of direct cancellations and verification-driven cancellations.
Direct cancellations - orders where the product recommends "cancel," and the merchant follows through.
Verification-driven cancellations - orders where the product recommends "verify," and the buyer fails verification, leading to cancellation.
Assumption - orders approved or successfully verified and fulfilled are assumed safe and don’t contribute to loss prevented
3. Missed savings - sum of the overridden Verify or Cancel recommendations, based on the the transaction outcome (CHBs, dispute, nothing)
4. Potential Risk Exposure - the total revenue tied to active flagged orders (e.g., orders marked for verification or cancellation)
Actor card
Actor risk score
Risk score over time in the last 12 month and shows the trustworthy trend of an actor and Increase the trust in the product, specifically for bad actor with low score over time.
Actor tags
Tags are calculated daily, based on historical data of the last 6 months
Account juggler - A buyer who uses multiple accounts, possibly to hide their identity or engage in fraudulent activity.
Burst buyer - A buyer who makes multiple high-value purchases within a short period, which may indicate suspicious behavior.
Risk area - A buyer associated in a geographic area with a high dispute rate, potentially signaling abuse of return or refund policies.
Frequent disputer - A buyer who uses payment methods that are often linked to higher dispute rates.
Chargeback champion - A buyer with a high success rate in winning chargebacks.