Intro to Chargeflow Alerts

Chargeflow Alerts is a chargeback prevention tool that stops disputes before they become chargebacks — saving you money, protecting your payment processing, and reducing the manual work of fighting disputes.

When a customer initiates a dispute with their bank, Visa and Mastercard send Chargeflow an instant notification through their alert networks (called Verifi and Ethoca).

Once Chargeflow receives that alert, it automatically issues a refund to the customer — stopping the dispute in its tracks before it ever becomes a formal chargeback.

You only pay for chargebacks we actually prevent. If Chargeflow can't find the transaction, or if it's a duplicate alert, you won't be charged. Note that if you've set a Refund Automation Limit, transactions above your threshold won't be refunded automatically — but the alert will still be billed, as we successfully identified and captured the dispute on your behalf.

Every chargeback filed against your store raises your chargeback ratio — a key metric that payment processors use to assess how risky your business is.

A high chargeback ratio can lead to:

By preventing chargebacks before they're filed, Chargeflow helps keep your ratio low and your payment processing healthy.

Chargeflow connects directly with Ethoca (Mastercard) and Verifi (Visa) to get real-time alerts on disputed transactions. On top of that, Chargeflow uses its own proprietary technology and a global merchant network to detect potential disputes even earlier — giving you broader coverage than either network alone.

The result: up to 90% fewer chargebacks for your store.

Chargeflow Alerts takes a proactive approach — handling disputes behind the scenes so you don't have to. You stay focused on running your business, and we make sure a chargeback never gets in the way of your ability to process payments.