The decision every order puts in front of you
Every time an order comes in, you face the same question: should I fulfill this order? Prevent is built to help you answer it with confidence, after the customer has paid and before you ship.
Why this decision matters
Fulfilling a risky order can lead to serious consequences for your business:
Financial penalties: direct fines, chargeback fees and higher processing fees.
Operational costs: time and money spent on disputes and dispute reviews, plus lost inventory and shipping costs.
Monitoring programs: risk of being placed in card network excessive chargeback programs.
Account termination: risk of losing your payment service provider (PSP) account entirely.
What’s new: Prevent 2.0
Prevent 2.0 is now live, and it catches 10x more fraud and abuse than the previous generation.
It now screens for stolen card fraud as well as friendly fraud.
It screens every order after checkout and before you ship.
It checks something your store can’t check alone: whether a buyer’s orders have a habit of turning into disputes across a network of 20,000+ other stores.
A buyer can look brand new to your store and still have a history of disputes at other stores. Prevent surfaces that history, so you see it before you fulfill the order.
What happens to a risky order
You decide what Prevent does by setting up Workflow Automation rules. When an order matches a rule, Prevent takes the action you chose: Proceed, On Hold, Verify (coming soon), or Cancel. You can check out this article for more information: Workflow Automation in Prevent