General
What is Chargeflow Prevent?
Prevent is a post-transaction and pre-fulfillment fraud prevention platform. It identifies transactions that have a high probability of turning into disputes, recommends actions, and enables merchants to fulfill more orders with confidence.
Who is Prevent for?
Prevent is designed for eCommerce merchants of all sizes, especially SMBs. It’s particularly valuable for high-risk merchants facing friendly fraud or return abuse.
How does Prevent work?
As transactions are processed, Prevent gathers data in real time. Each transaction is instantly assessed for dispute risk using multiple fraud indicators. Based on your rules and our actor-based assessment, Prevent can automatically cancel, verify, or approve transactions.
How does Prevent differ from other fraud prevention tools?
Legacy tools often block good customers by relying only on transaction-level analysis. Prevent focuses on the actor behind the transaction (behavior, history, abuse patterns) and combines this with post-transaction detection and a collaborative merchant network.
Does Prevent block transactions upfront?
No. Customers can complete purchases. For high-risk cases, Prevent may trigger verification rather than blocking, maintaining security without hurting the shopping experience.
Setup & Usage
How do I install Prevent?
It’s plug-and-play. Install the Chargeflow Prevent app from the Shopify App Store, connect your account, and start running immediately.Create your Chargeflow account here.
Do I need technical knowledge to use Prevent?
No. Prevent is designed for SMBs and non-technical users. Once installed, it runs automatically, with a simple dashboard for configuration if needed.
How fast can I get started?
You can be up and running in under 10 minutes. No long onboarding or complex setup is required.
Do I need to monitor Prevent all the time?
No. Prevent works automatically in the background. You’ll receive alerts and dashboard updates only when action is needed.
What happens if Prevent flags an order?
Depending on your rules, Prevent will cancel, verify, or approve the transaction. The flagged order appears in your dashboard with the reason and recommended next step.
Can Prevent slow down my order fulfillment?
No. Prevent operates pre-fulfillment but post-transaction, so it only intervenes when necessary without delaying most orders.
What if I disagree with Prevent’s decision?
You can override Prevent at any time from your dashboard. You’re always in control
Security & Accuracy
Is my customer data secure?
Yes. Prevent complies with industry standards like SOC 2 and GDPR, ensuring all customer data is encrypted and protected.
What is the Digital (Risk) Score?
A numerical measure (0–100) of an actor’s likelihood to commit fraud.
What is the Collaborative Network?
A real-time fraud prevention ecosystem of 15,000+ merchants and billions of actors. Data sharing helps identify repeat offenders across the network instantly.
Pricing & Customization
Does Prevent cost extra?
Yes. Prevent uses a transaction-based pricing model. Depending on your plan, pricing starts at $0.20–$0.40 per processed transaction with no setup or platform fees. Visit your Stripe account for billing details.
Can I customize or turn off automation rules?
Yes. In the Prevent dashboard, under Prevent Settings, you can adjust or remove rules.
How does Prevent integrate?
Prevent integrates seamlessly with platforms like Shopify, Stripe, MaxMind, and Ekata, requiring minimal setup.
What is the billing cycle of Prevent ?
The billing cycle is on a daily basis.
Benefits
What are the benefits of using Prevent?
Revenue growth: Approving more good orders increases revenue by 3–5%
Profitability: Reduced chargebacks can improve net profit by up to 6%
Customer trust: Fewer false declines = better customer experience
Simplicity: Plug-and-play integrations for SMBs, no expertise required
Can Prevent be used with Alerts?
Yes. Prevent and Alerts complement each other:
Prevent stops disputes before they start.
Alerts catch disputes that slip through, automating responses.
Together, they provide full-funnel dispute protection.
Fraud & Chargebacks
Do refunds triggered by Prevent avoid chargebacks?
In most cases, yes. Early refunds prevent disputes from escalating, saving on chargeback fees and improving win rates.
What types of fraud does Prevent protect against?
Friendly fraud (70% prevented): Legitimate customers dispute valid purchases.
Third-party fraud (90% prevented): Stolen card usage.
Return abuse & shipping fraud: Detected using actor-based analysis and the collaborative network.
What is friendly fraud in chargebacks?
Friendly fraud occurs when a legitimate customer disputes a purchase as unauthorised or unreceived, even though the transaction was valid.
How do you prevent fraudulent chargebacks?
Fraudulent chargebacks can be prevented with real-time fraud detection, customer verification, and AI-powered dispute alerts. Prevent identifies suspicious behavior before it escalates into a costly dispute.
What’s the difference between friendly fraud and chargeback fraud?
Friendly fraud: Legitimate customers dispute charges.
Chargeback fraud (true fraud): Involves stolen cards or intentional abuse.
How does AI detect potential fraud?
AI fraud tools analyze transaction signals, device data, and shopper history. Prevent uses its global merchant network to detect risky behavior early and stop high-risk orders before disputes happen.