Chargeflow Prevent - Frequently Asked Questions (FAQ)

Prevent is a post-transaction and pre-fulfillment dispute prevention platform. It identifies transactions that have a high probability of turning into disputes (including friendly fraud), recommends actions, and enables merchants to fulfill more orders with confidence.

Prevent is designed primarily for SMBs to access enterprise-grade protection. It is particularly valuable for merchants facing friendly fraud, third-party fraud, return abuse, or those who want to automate manual review processes to reduce operational overhead.

Prevent analyzes transactions after payment is complete but before fulfillment. It enriches data to assess dispute risk using machine learning and cross-merchant signals. Based on your automated rules, Prevent can automatically Cancel, Hold, or mark orders to Proceed.

Legacy tools often focus on "third-party fraud" (stolen cards) using transaction-centric data. Prevent focuses on the likelihood of a dispute by analyzing the Identity behind the transaction (behavior, history, network-wide anomalies). It leverages a collaborative merchant network to spot patterns that single-store tools miss.

No. Prevent operates post-transaction. The customer completes their purchase, and Prevent analyzes the order during the fulfillment window. If a risk is detected, it stops the fulfillment (e.g., via cancellation or hold) rather than blocking the initial payment, ensuring good customers aren't rejected at checkout.

It’s plug-and-play. Prevent offers one-click integration with your existing store (currently supported on Shopify). You can connect it in minutes without any custom coding or heavy IT lift. Create your Chargeflow account here.

No. Prevent is designed for SMBs and non-technical users. Once connected, it runs automatically. You can configure rules via a simple dashboard, but no coding is required.

You can be up and running in minutes. No long onboarding or complex setup is required.

No. Prevent works automatically in the background. You can set up email notifications to alert you only when a specific rule is triggered (e.g., when a high-risk order is placed "On Hold").

Depending on your Workflow Automation rules, Prevent will Cancel, put the order On Hold, or mark it to Proceed.

No. Low-risk orders marked as "Proceed" are ignored by the system so they ship instantly. Prevent only intervenes (pauses fulfillment) on orders that meet your high-risk criteria.

You are always in control. You can manually override Prevent’s recommendation at any time from your system (e.g., releasing a "Held" order to Shopify for fulfillment).

Yes. You can find more information here: https://www.chargeflow.io/security

A numerical measure (0–100) indicating the likelihood of a transaction resulting in a dispute (including friendly fraud and chargebacks). The higher the score the riskier the transaction. It combines behavioral insights, financial habits, and network patterns to assess risk.

A real-time fraud prevention ecosystem of 15,000+ merchants and billions of identities. Data sharing helps identify repeat offenders across the network instantly.

Prevent uses a usage-based pricing model. The standard price is 0.40$ per transaction.

Yes. In the Prevent Dashboard, under Settings > Workflow Automation, you can create, adjust, order, or remove specific rules. You can also control the specific actions (Proceed, On Hold, Cancel) triggered by these rules.

Prevent currently offers one-click integration with Shopify. It supports any transaction processed through Shopify, regardless of the Payment Service Provider (PSP).

The billing cycle is on a daily basis.

Yes. Prevent and Alerts complement each other. Prevent stops disputes before they start. Alerts catch disputes that slip through, automating responses.Together, they provide full-funnel dispute protection.
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Yes. By identifying high-risk orders before fulfillment, Prevent allows you to cancel and refund them immediately. This stops the dispute from ever being filed, saving you from chargeback fees and protecting your merchant standing.

Friendly fraud occurs when a legitimate customer disputes a purchase (e.g., claiming non-delivery or dissatisfaction) to get their money back while keeping the goods, exploiting refund policies.

Fraudulent chargebacks are prevented by analyzing orders post-transaction but pre-fulfillment. Prevent uses AI to identify suspicious behavior and high-risk actors, allowing you to cancel or hold orders before they ship.

Prevent’s AI analyzes multi-dimensional signals beyond just transaction details. It looks at Identity Linking (connecting multiple accounts to one person), Customer History (past disputes), and Network Anomalies (patterns across the Chargeflow Cross-Merchant Network) to predict dispute likelihood. These are just a few examples, Prevent leverages many additional signals to continuously improve accuracy.