Signing up for Chargeflow Alerts
Signing up and activating Alerts is easy, follow the guide below for a quick and successful enrollment.
In the Alerts Tab click on: âActivate Nowâ
2. Following this step, you will be presented the option to select your relevant Payment Processors.
3. After Selecting your Payment Processor you will then need to add your Descriptor. This can usually be found in your merchant account dashboard provided by your payment processor or gateway, by accessing the Transaction or Payment Settings and from there in the statement descriptor settings.
đĄ Itâs important to fill in the descriptors exactly as theyâre listed by the payment processors, ensuring precise use of lowercase and uppercase characters.
âNeed help finding your payment Descriptor? Read this: How to find your payment descriptor
4. Adding payment method: It is vital to add your payment method (if you havenât already) in order to onboard to Chargeflow Alerts.
đĄ Chargeflow places a temporary 7-day hold of $100 on your payment method to verify its eligibility. These funds will be refunded to your original payment method after the 7-day period.
5. Watch out for an email from the Chargeflow team: Before enrolling in Alerts, the Chargeflow team will need ârefundâ access to your payment processor to process and prevent alerts. This step is mandatory, and you will not be onboarded to Chargeflow Alerts until it is completed. Keep an eye on your email for further instructions from the Chargeflow team.
đ¨ Chargeflow Alerts wonât start operating before receiving âRefundâ access to your payment processor. It is vital to complete this step as quickly as possible to avoid interruptions.
Once thatâs done, you can start receiving alerts within 24 hours! While the complete Alerts Enrollment process can take up to 14 days due to varying enrollment times of different providers, youâll begin getting alerts from some providers almost immediately.
Alerts View in the Chargeflow App
After signing up and activating the Alerts feature, Alerts will then begin to populate within the Chargeflow Dashboard in the Alerts Tab:
đĄ Your alerts table will not populate until you receive your first alert. This process can take between 24 hours to 15 days, depending on your dispute volume.