All Collections
Chargeflow Alerts
How to find your payment descriptor?
How to find your payment descriptor?
Avia Chen avatar
Written by Avia Chen
Updated over a week ago

An account statement's payment descriptor, also known as a billing statement descriptor, helps the customer identify the transaction and the merchant associated with it. In most cases, payment descriptors include the merchant's name or a recognizable abbreviation, as well as additional information such as a customer service phone number or a unique reference number.

Merchants can usually find their statement descriptor in their merchant account dashboard provided by their payment processor or gateway, by accessing the Transaction or Payment Settings and from there to the statement descriptor settings.


How to find your Payment Descriptor?

How to find your Shopify Payments payment descriptor

  1. Sign in to your Shopify Admin

  2. Go to Settings and hit on "Payments"

  3. Hit on "Manage" under the Shopify Payment section

  4. Scroll down to the Customer billing statement to find your descriptor

Find your Shopify Payment payment descriptor

How to find your Stripe payment descriptor

Sign in to your Stripe account and your account Public Details in settings to retrieve your payment descriptor

Find your Stripe payment descriptor

How to find your Adyen payment descriptor

  1. Sign in to your live-Customer Area

  2. Choose your relevant account

  3. Go to Settings and hit "Transaction description"

Having trouble finding your payment descriptor? Talk to our experts!

Did this answer your question?