Chargeflow Alerts works by detecting incoming disputes before they become chargebacks — and resolving them by issuing a refund on your behalf, automatically.
Without refund access to your payment processor, we're unable to act when an alert is triggered, and the dispute may escalate into a chargeback, along with its associated fees and penalties.
This access is strictly limited to processing refunds — Chargeflow cannot charge customers, access payouts, or make any other changes to your account.
(For details on data privacy and security, visit our Trust Center.)
How to Grant Refund Access by Processor
Stripe
Login to your Stripe account
Navigate to "Settings" (from the top right)
Select "Team and security"
Click on + New Member (from the top right)
Add this email address as your team member: managed@chargeflow.io
Expand the Payment roles, and select the “Refund Analyst” role
Click “Send invites” to send us the invitation.
Once you’ve granted access, please contact us via our 24/7 Live Chat or email at alerts@chargeflow.io to verify if access has been granted.
Shopify
Once you submit an enrollment request on the Chargeflow app, we will send you a collaborator request which has the refund permissions. You can find and approve it in any of the following ways:
1. Email: look for the subject line: "Request for store access from Chargeflow, Inc."
2. Shopify Dashboard
3. Shopify Settings > Users & Permissions > Collaborators. Click Review Request then hit Accept.
Note: You must be the store owner or have the right admin permissions to approve collaborator access.
Once you’ve granted access or if you cannot find it, please contact us via 24/7 Live Chat or email at alerts@chargeflow.io to verify if access on our end.