How Do I Grant Access to Process Refunds on my Stripe Account?
To activate your Chargeflow Alerts through Stripe, grant us access to process refunds directly in your Stripe account by following these steps:
Login to your Stripe account
Navigate to "Settings" (from the top right)
Select "Team and security"
Click on + New Member (from the top right)
Add this email address as your team member: managed@chargeflow.io
Expand the Payment roles, and select the “Refund Analyst” role
Click “Send invites” to send us the invitation.
Once you’ve granted access, please contact us via live chat or email at ‘alerts@chargeflow.io’ to verify access has been granted.
How Do I Grant Access to Process Refunds on my Shopify Account?
Once you submit an enrollment request on the Chargeflow app, we will send you a collaborator request. To activate your Chargeflow Alerts through Shopify, grant us access to process refunds directly in your Shopify account by following these steps:
Login to your Shopify admin account
You will receive a notification in your Shopify Admin under:
Settings > Users and permissions > Collaborators
Open the request and click Review request.
Review the requested permissions and click Accept to grant access.
Note: You must be the store owner or have the right admin permissions to approve collaborator access.
Once you’ve granted access, please contact us via live chat or email at ‘alerts@chargeflow.io’ to verify access has been granted.
Using any other processor and need our help with the access? Contact us via our live chat, or email at ‘alerts@chargeflow.io’