How Do I Grant Access to Process Refunds on my Stripe Account?
To activate your Chargeflow Alerts through Stripe, grant us access to process refunds directly in your Stripe account by the following steps:
Login to your Stripe account
Navigate to Business Settings
Click on + New Member (from the top right)
Add this email address as your team member : managed@chargeflow.io
Select the role “Refund Analyst” for Chargeflow’s team
Click “Invite” to send us the invitation
Once you’ve granted access, please contact us via live chat or email at ‘alerts@chargeflow.io’ to verify access has been granted.
How Do I Grant Access to Process Refunds on my Shopify Account?
To activate your Chargeflow Alerts through Shopify, grant us access to process refunds directly in your Shopify account by the following steps:
Login to your Shopify admin account
Navigate to “Settings” (from the bottom left) → “Users and permissions”:
Under the “Collaborators” section ensure click “Generate new code”:
4. In the Generate new collaborator request code dialog, click “Generate code”
5. Send this 4-digit code to alerts@chargeflow.io
Once you’ve granted access, please contact us via live chat or email at ‘alerts@chargeflow.io’ to verify access has been granted.
Using any other processor and need our help with the access? Contact us via our live chat, or email at ‘alerts@chargeflow.io’