Rapid Dispute Resolution (RDR) Alerts do not affect or count against your chargeback ratio if your payment processor supports them. Most modern payment processors can distinguish between RDR and a chargeback.

Why do I see the RDR alerts in my payment processor dashboard?

The difference between RDR and regular alerts is that RDR alerts are automatically refunded on the acquirer side (merchant bank) and not on the issuer side, so in most cases, a dispute will appear in your payment processor dashboard, even if no chargeback is actually received but it will not count against your dispute rate.

Payment processors may display RDR refunds differently, but most commonly they appear as “Dispute Lost” or "Unchallengeable Dispute."

It is possible for RDR alerts to show a "Lost Dispute" status on payment processors like Stripe or Shopify Payments. This doesn't impact your dispute rate (for Stripe, you'll need to enable the "Dispute Network Token" as described below).

I’m using Stripe, what should I do?

If you are using Stripe as your processor - it is recommended that you contact Stripe support to activate the “dispute_network_token” on your Stripe account. This ensures that resolved RDR alerts will not be counted as “Dispute Lost”.

Chargeflow is committed to protecting your business from chargebacks. If you have any further questions regarding RDR alerts or any other alerts matter, please do not hesitate to contact us at alerts@chargeflow.io.