Shopify empowers store owners to grant varying access levels to their admin panel by adding staff members. This enables staff to perform tasks, utilize apps, and access the store's data.
These permissions apply only to your internal staff. Chargeflow uses a separate Shopify Collaborator Access request to securely gather evidence for your cases. Learn more in our article: "Why do we need Collaboration Access to Shopify?"
Ensure that your staff has the appropriate permissions so that they can access Chargeflow seamlessly. These permissions encompass:
Orders
Customers
Apps and Channel Permissions - Specific apps and sales channels - Chargeflow.
These permissions are vital for maximizing Chargeflow's potential and achieving better outcomes. Also, to align with Shopify's staff policy, it's crucial for staff members to have these permissions in their personal accounts, avoiding conflicts with Shopify's privacy policy.
Need help?
Contact us via our 24/7 Live Chat or email us at support@chargeflow.io.