Additional Evidence
Avia Chen avatar
Written by Avia Chen
Updated over a week ago

The "Additional Evidence" block allows you to upload any other supportive information that you think might increase the winning chances of the dispute and doesn't have any dedicated block.

In this block, you might include any information you want the bank to see or any other information we need to be aware of before submitting the response (for example, refund offer, product return offer, general supportive documentation, etc.)

You can upload up to five files that meet the following requirements:

  1. The supported file formats are PDF, JPEG, JPG, and PNG.

  2. File sizes should not exceed 1MB.

In addition, you can add up to 500 characters of free text.

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