Introduction to Chargeflow Connect
Chargeflow Connect is a separate enterprise platform built for fintech companies, Payment Service Providers (PSPs), and other large platforms that manage many merchants at once.
If your business was onboarded to Chargeflow through one of these platforms, your account is a Connect Merchant account rather than a standard, self-serve Chargeflow account. This means some settings — like billing, PSP integration, and account deactivation — may be managed by the platform rather than by you directly.
The section below explains how a Connect Merchant account differs from a standard account, so you know what to expect.
Connect Merchant vs. Standard Merchant — Quick Reference
Feature / Setting | Standard Merchant Account | Connect Merchant Account |
Support chat (in-app) | Available | Not currently available in-app; reach out to your Customer Success Manager. |
Dashboard | Full dashboard | Co-branded dashboard (your platform's logo alongside Chargeflow's); the Repeat Disputers widget is hidden |
PSP integration | You connect your own PSP | Managed by your platform — PSP connection is locked on your side |
Account deactivation | You can deactivate your own account | Locked — only your platform can deactivate the account |
Billing setup | Managed by you | Managed by your platform, or by you if your plan requires you to complete billing setup separately |
Subscriptions & customer communications | Available | Available |
Billing / notification pages | Visible | Hidden for platform-billed accounts |
Co-branded logo | Not applicable | Your platform's logo is displayed alongside the Chargeflow logo |
Team roles | Not available | Your platform can assign team members specific permission levels (e.g., view-only access to disputes) |
What You Can and Can't Manage
What you can control depends on how your account was set up by your platform:
If your platform manages your billing and PSP integration: you won't be able to connect your own PSP or deactivate your own account, and the Billing, Notification, Prevent, and Alert pages won't be visible. This is expected for a Connect Merchant account, not a bug.
If you manage your own billing: you'll need to complete billing setup before you can log in and access your account.
Either way, you can still:
Manage your own dispute list
Connect permitted data-enrichment integrations, such as subscription platforms (e.g., Recharge) and customer communication tools
Invitation links expire after 72 hours. If yours has expired, reach out to your platform (not Chargeflow Support) to have a new one sent.
Questions About Your Connect Account?
For account-specific questions, please contact your Customer Success Manager (CSM).