What is Chargeflow Prevent?
Prevent is a post-transaction and pre-fulfillment dispute prevention platform. It identifies transactions that have a high probability of turning into disputes (including friendly fraud), recommends actions, and enables merchants to fulfill more orders with confidence.
Who is Prevent for?
Prevent is designed primarily for merchants facing friendly fraud, third-party fraud, return abuse, or those who want to automate manual review and buyer verification processes to reduce operational overhead.
How does Prevent work?
Prevent analyzes transactions after payment is complete but before fulfillment. It enriches data to assess dispute risk using machine learning and cross-merchant signals. Based on your automated rules, Prevent can automatically Cancel, Hold, or mark orders to Proceed.
How does Prevent differ from other fraud prevention tools?
Legacy tools often focus on "third-party fraud" (stolen cards) using transaction-centric data. Prevent focuses on the likelihood of a dispute, especially friendly fraud, by analyzing the Identity behind the transaction (behavior, history, network-wide anomalies). It leverages a collaborative merchant network to spot patterns that single-store tools miss and classic fraud tools would let it through.
Does Prevent block transactions upfront?
No. Prevent operates post-transaction. The customer completes their purchase, and Prevent analyzes the order during the fulfillment window. If a risk is detected, it can stop the fulfillment (e.g., via cancellation or hold) rather than blocking the initial payment, ensuring good customers aren't rejected at checkout.
Benefits
What are the benefits of using Prevent?
Reduce Financial Losses: Identifies transactions likely to result in disputes (including friendly fraud), protecting the bottom line from chargebacks and refunds.
Revenue Growth: Confidently approves more legitimate orders that might otherwise be declined, boosting sales.
Operational Efficiency: Automates manual review processes, freeing up staff to focus on core activities rather than sifting through orders.
Customer Satisfaction: Moves safe orders straight to shipping without delays, ensuring faster fulfillment and fewer false declines.
Simplicity: Enterprise-grade technology designed for SMBs with one-click integration and no heavy developer or IT lift.
Can Prevent be used with Alerts?
Yes. Prevent and Alerts complement each other. Prevent stops disputes before they start. Alerts catch disputes that slip through, automating responses. Together, they provide a better dispute protection.