Setup & Usage
How do I install Prevent?
It's plug-and-play. Prevent offers one-click integration with your existing store (currently supported on Shopify). You can connect it in minutes without any custom coding or heavy IT lift. Create your Chargeflow account here.
Do I need technical knowledge to use Prevent?
No. Prevent is designed for simplicity and non-technical users. Once connected, it runs automatically. You can configure rules via a simple dashboard, but no coding is required.
How fast can I get started?
You can be up and running in minutes. No long onboarding or complex setup is required.
Do I need to monitor Prevent all the time?
No. Prevent works automatically in the background. You can set up email notifications to alert you only when a specific rule is triggered (e.g., when a high-risk order is placed "On Hold").
What happens if Prevent flags an order?
Depending on your Workflow Automation rules, Prevent will Cancel, put the order On Hold, or mark it to Proceed.
On Hold: The order is paused for your manual review.
Cancel: The order is automatically cancelled and refunded (if unfulfilled).
Proceed: The order is marked as safe/closed in Prevent, allowing fulfillment to continue.
đIf there are no active Workflow Automation rules, Prevent will not interrupt the fulfillment process.
You can check this article for more information about the Workflow Automation.
Can Prevent slow down my order fulfillment?
No. Low-risk orders marked as "Proceed" are ignored by the system so they ship instantly. Prevent only intervenes on orders that matched Workflow Automation rule with action to Cancel, Verify, or Hold. No such a rule, no interruption to the fulfilment process.
What if I disagree with Prevent's decision?
You are always in control. You can manually override Prevent's recommendation at any time from your system (e.g., releasing a "Held" order to Shopify for fulfillment).
Do I need Shopify collaborator access for Prevent to work?
No. Prevent connects through Chargeflow's standard one-click Shopify integration, with no custom coding or heavy IT lift, and it does not require a separate Shopify Collaborator Access grant. If you have questions about a specific scanned transaction that need investigating directly in your Shopify store, Chargeflow Support may request Collaborator Access to look into it on your behalf.
You can check out this article for more information about the Shopify collaborator access: Why Does Chargeflow Need Shopify Collaborator Access?
Security & Accuracy
Is my customer data secure?
Yes. You can find more information here: https://www.chargeflow.io/security
What is the Digital (Risk) Score?
A numerical measure (0â100) indicating the likelihood of a transaction resulting in a dispute (including friendly fraud and chargebacks). The higher the score the riskier the transaction. It combines behavioral insights, financial habits, and network patterns to assess risk.
What is the Chargeflow Network?
A real-time fraud prevention ecosystem of 15,000+ merchants and billions of identities. Data sharing helps identify repeat offenders across the network instantly.