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Why was I charged for alerts that I believe were just regular disputes and not RDR alerts? Can I get a refund?

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Written by Shahar Sasson

If the transaction IDs in question are confirmed as RDR (Rapid Dispute Resolution) alerts, under the Visa Prevention Service, they are valid and billable per your current agreement.
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More information: Visa Prevention Service
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This service processes refunds within the Visa Network before a chargeback is issued, helping to prevent disputes from affecting your chargeback rate.

Since the alerts were:

  • Properly identified as RDRs

  • Successfully refunded through the Visa Network

  • Helped prevent chargebacks as intended

They are billable. If you need further details, please contact billing@chargeflow.io

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