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Why was I charged for alerts that I believe were just regular disputes and not RDR alerts? Can I get a refund?

Dror Gazit avatar
Written by Dror Gazit
Updated over a week ago

If the transaction IDs in question are confirmed as RDR (Rapid Dispute Resolution) alerts, under the Visa Prevention Service, they are valid and billable per your current agreement.
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More information: Visa Prevention Service
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This service processes refunds within the Visa Network before a chargeback is issued, helping to prevent disputes from affecting your chargeback rate.

Since the alerts were:

  • Properly identified as RDRs

  • Successfully refunded through the Visa Network

  • Helped prevent chargebacks as intended

They are billable. If you need further details, please contact billing@chargeflow.io

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