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Managing Invoices and Payment Methods in Chargeflow

Written by Avia Chen

You can manage your billing, invoices, and payment methods directly from the Billing page in the Chargeflow app.

โš ๏ธ Note: If your Billing page looks different or you don't see an Invoices section, please reach out to our Support team for assistance.

Viewing Invoices

  1. Log in to your Chargeflow account and go to the Billing tab.

  2. Navigate to the Invoices section.

  3. From here, you can:

    • Track your usage and view past charges

    • Click into any invoice for a product-level breakdown

    • Export your billing and usage data for your records

Downloading Invoices & Receipts

To download a specific invoice or receipt:

  1. On the Billing page, click Manage Payment Methods.

  2. Scroll down to the Invoice History section.

  3. Click on the invoice you need, then select Download Invoice or Download Receipt.

Invoices vs. Receipts โ€” what's the difference?

Invoices

Receipts

When generated

Sent to you before payment

Generated after successful payment

Includes

"Pay Online" option

Confirmation of payment

๐Ÿ’ก Need to download multiple invoices at once? Contact our Billing team via email at collection@chargeflow.io for a bulk export.

Managing Your Payment Method

On the Billing page, go to the Payment Methods section to:

  • Add a new credit card

  • Update your existing payment information

  • Remove a payment method

  • Change your default payment method

Alternatively, you can use this link to update your payment method.


Common Questions

What payment methods are supported?

Chargeflow accepts major credit cards as the primary payment method. You can manage your payment method directly from the Billing page > Manage Payment Methods in your Chargeflow dashboard.

What happens if my payment method fails?

To avoid payment failures, please make sure your card has sufficient funds and that charges from Chargeflow are approved. If you need to update your payment information, visit the Billing page or contact our Support team.

Where can I see the invoice details?

To see the full details, simply go to the Invoices dashboard on the Billing page. Find the invoice you're looking for, then click View Usage. You'll see a complete breakdown of the charges, including the Dispute ID, Alert ID, transaction ID, Dispute Amount, and Fee amount.

Refer to our The Chargeflow Billing Page Explained article for more information.

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