The "Alerted" status is assigned to transactions that were not prevented from progressing to chargebacks due to one or more of the following reasons:
Incorrect Transaction — The alert was raised for a transaction that was invalid or belonged to another merchant. If becoming frequent, your merchant descriptor may need to be reviewed.
Previously Refunded Transaction — The alert was issued for a transaction that had already been refunded before the alert was received.
Already a Chargeback — The transaction had already progressed to a chargeback before the alert arrived. This can happen when a dispute is filed so quickly that the alert system cannot intercept it in time, causing both to occur almost simultaneously. It may also result from processing delays — for example, if the issuing bank hasn't yet registered a recent refund, or if the bank opts to push the chargeback through at their own discretion to protect the cardholder.
Refund Automation Limits — You have set a transaction amount threshold in your Alerts Settings (Limit by Transaction Value). When an alert exceeds this limit, the automatic refund process is intentionally paused to give you manual control, allowing the alert to proceed without automated intervention.
Please note: Invalid alerts will be reimbursed following verification from the card network.