The status "Alerted" is attributed to transactions that were not prevented from progressing to chargebacks due to one or more of the following reasons:
Incorrect Transaction - Alerts were raised for transactions that were incorrect or belonged to another merchant.
Previously Refunded Transaction - Alerts were issued for transactions that had already been reimbursed before receiving the alert.
Already a Chargeback - Alerts were issued for transactions that had already progressed to chargeback status before the alert was received.
Alerts Control - A rule implemented directly by you or on your behalf allows the chargeback to proceed without intentional intervention.
It is crucial to note that invalid alerts will be reimbursed following verification from the card network.