Why Connect Connect Zendesk to Chargeflow?
Chargeflow integrates directly with Zendesk to strengthen your dispute evidence and improve your win rates. Once connected, Chargeflow automatically pulls in relevant buyer conversations when a dispute is triggered — analyzing messages and turning them into powerful, AI-backed evidence.
💡 Good to Know — Text-Based Evidence
When connected, Chargeflow's AI securely retrieves and analyzes relevant conversations, pulling key quotes and text indicators to strengthen your dispute submission.
Note that image-based attachments (photos, screenshots, tracking images, or documents) within Zendesk tickets are not automatically captured. To include these, simply upload them directly in the Chargeflow app. For step-by-step instructions, refer to How to Upload Evidence for Disputes.
How to Set Up the Zendesk Integration
Log in to your Chargeflow app.
Go to the Integrations tab.
Under Customer Communication, find the Zendesk card and click Connect.
Enter your Zendesk subdomain in the field provided. Example: If your URL is https://yoursubdomain.zendesk.com, enter only yoursubdomain.
Follow the remaining prompts to complete the connection.
What Happens After Connecting?
Once connected, Chargeflow automatically identifies and pulls relevant text-based communications — such as chats and emails — between you and the disputing customer from your Zendesk help desk. Our AI analyzes these to extract key indicators and direct quotes, which are incorporated into your automated dispute evidence. Note that only text is captured — attached photos, screenshots, documents, or tracking images are not automatically included.
🔒 Data Privacy & Security
Chargeflow only accesses dispute-related conversations from Zendesk, matched by the customer's email address. No unrelated data is ever fetched or stored.
Everything is encrypted, securely stored, and compliant with leading data protection standards — including SOC 2 Certification, Google Approval, and GDPR Compliance.
You're welcome to keep track of our security policy, which is constantly updated and aligned with the highest industry standards.
Need Help?
Our Onboarding team is always ready to assist you with getting set up. You can easily reach us by sending an email to onboarding@chargeflow.io.