Why Connect Gorgias to Chargeflow?
Chargeflow integrates directly with Gorgias to strengthen your dispute evidence and improve your win rates. Once connected, Chargeflow automatically pulls in relevant Gorgias ticket conversations when a dispute is triggered — analyzing messages and turning them into powerful, AI-backed evidence.
💡 Good to Know — Text-Based Evidence
When connected, Chargeflow's AI securely retrieves and analyzes relevant conversations, pulling key quotes and text indicators to strengthen your dispute submission.
Note that image-based attachments (photos, screenshots, tracking images, or documents) within Gorgias tickets are not automatically captured. To include these, simply upload them directly in the Chargeflow app. For step-by-step instructions, refer to How to Upload Evidence for Disputes.
How to Set Up the Gorgias Integration
From your Gorgias account, go to Settings → App Store → All Apps.
Find Chargeflow in the list and select it.
Click Connect App.
Log in to your Chargeflow app and locate Gorgias on the Integrations page, under Customer Communication.
Add your Gorgias subdomain and connect the integration. Example: If your URL is https://your-company.gorgias.com, enter only your-company.
Authorize the app.
Once installed, Gorgias will show as connected in Chargeflow. No additional HTTP integration needs to be created.
What Happens After Connecting?
Once connected, Chargeflow automatically pulls relevant conversations from your Gorgias workspace tied to active disputes. Our AI analyzes the retrieved text to extract key indicators and direct quotes, which are incorporated into your automated response letters. Note that only text is captured — attached photos, screenshots, documents, or tracking images are not automatically included.
🔒 Direct Integration — Data flows into Chargeflow automatically without requiring you to share your login credentials. The Chargeflow Operations team has no manual visibility into your Gorgias workspace and relies entirely on the automated system.
Once authenticated, Chargeflow waits for a new dispute, checks for a matching buyer email and an open Gorgias ticket, and only pulls ticket conversations into evidence when both are found.
🔒 Data Privacy & Security
Chargeflow only accesses dispute-related conversations from Gorgias, matched by the customer's email address. No unrelated data is ever fetched or stored.
Everything is encrypted, securely stored, and compliant with leading data protection standards — including SOC 2 Certification, Google Approval, and GDPR Compliance.
You're welcome to keep track of our security policy, which is constantly updated and aligned with the highest industry standards.
Need Help?
Our Onboarding team is always ready to assist you with getting set up. You can easily reach us by sending an email to onboarding@chargeflow.io.