Your descriptor was found to be enrolled with another dispute-prevention provider. Two providers can't manage the same network-level protection at once, which is why we couldn't complete your Chargeflow Alerts enrollment. Here's what that likely means and what to do next.
If you use Shopify
Shopify may automatically enroll your store in its Network Dispute Resolution Program (NDRP) if your chargeback rate rises above a certain threshold (1.5% or higher). NDRP is Shopify's own dispute-prevention program — it automatically resolves certain eligible disputes on your behalf before they become formal chargebacks.
NDRP and Chargeflow Alerts both aim to reduce chargebacks, but the key difference is timing and scope: Chargeflow Alerts works earlier and across a broader range of cases, flagging and resolving transaction confusion before a dispute is ever filed — while NDRP only resolves eligible disputes.
To exit NDRP, your NDRP-inclusive chargeback rate needs to stay below 1.00% for 30 consecutive days while you keep processing through Shopify Payments — there's no manual override or appeal on either side, so this is the only way out. Once you've exited, you're clear to enroll in Chargeflow Alerts, and we can help bring your dispute rate down faster in the meantime. You can read more in Shopify's NDRP help article.
If you use Stripe
Stripe's Order Insight and Compelling Evidence 3.0 (CE3.0) are similar dispute-prevention tools — but they're only active per merchant request, so simply using Stripe doesn't mean you're enrolled. If one of these is active on your account, that's likely what's blocking your Chargeflow Alerts enrollment.
Order Insight (OI): shares your transaction details with the cardholder's bank in real time, before a dispute is filed, so the cardholder can recognize the charge and doesn't need to dispute it.
Compelling Evidence 3.0 (CE3.0): uses your past clean transaction history with that same cardholder as evidence to block or challenge a fraud-related dispute.
You can check whether either is enabled from your Stripe Dashboard, and disable it from there. You can find more detail in Stripe's support article on CE3.0 or reach out to Stripe Support for further assistance.
Once it's disabled, you're clear to move forward with your Chargeflow Alerts enrollment — just let us know and we'll pick it back up.
Using a different payment provider?
If you're not on Shopify or Stripe, you may still be enrolled in a similar chargeback-prevention program through another provider. The best next step is to reach out to whichever provider you're enrolled with to check your status.
Not sure who you're enrolled with, or still flagged after leaving?
If you're not sure which provider you're enrolled with — or you've already disenrolled from Stripe's service or exited NDRP but we're still detecting an active enrollment — reach out to Verifi or Ethoca, the two main networks behind these programs. Their support teams can confirm your current provider. Chargeflow doesn't have visibility into other providers' enrollments, and for security reasons we can't contact them on your behalf, so this is one step we'll need your help with.