Overview
Chargeflow's billing is outcome-based, not subscription-based. This means you're only charged after billiable event has accured, a dispute won, a chargeback deflected, or a transaction screened. Because of this, invoices are generated after the fact, and advance billing previews are not available.
This article explains how billing works for each Chargeflow product and what you can expect in terms of charge frequency.
Billing by Product
⚙️ Chargeback Management. “Automation
Charge frequency: Daily
Billable event: Per won dispute
How it works: A fee is applied on the exact date a dispute is won as defined by the client processor, not before. You pay only per success.
🔔 Chargeback Prevention. “Alerts”
Charge frequency: Daily
Billable event: Per initiated refund
How it works: Alerts fees are processed daily and billed directly to the payment method on file. You are charged per initiated refund, and/or if an alert falls above your set threshold amount.
🛡️ Friendly-Fraud Prevention services. “Prevent”
Charge frequency: Daily
Billable event: Per transaction screened
How it works: A charge is triggered instantly each time the Prevent system evaluates a transaction.
📊 Insights
Charge: Free — included with every Chargeflow product at no additional cost
How it works: Insights is automatically available once you have an active Chargeflow product. No payment required.
Does Chargeflow's success fee include the $15 chargeback fee charged by payment processors?
No, Chargeflow's success fee is exclusively based on the disputed amount, not including any additional fees.