We are currently making updates to email notifications for Disputes and Alerts. During this time, notifications will be temporarily unavailable but your disputes and alerts will continue to be processed without interruption.
What's happening
Our R&D team is currently rolling out an update to the email notifications feature under Notifications tab. During this time, Dispute and Alert email alerts will be temporarily unavailable, and changes made to notification settings will not take effect until the update is complete. Your dispute automation and alert handling remain fully functional and unaffected.
What to do in the meantime
While we roll out the update, here are two reliable ways to stay on top of your cases:
PSP notifications for disputes
Your payment service provider (e.g. Stripe, PayPal, Shopify Payments) will continue to send dispute-related email notifications directly to you. Make sure your notification settings are enabled within your PSP account to avoid missing any updates.
Alerts dashboard for alerted cases
The Chargeflow Alerts dashboard remains fully operational. You can monitor and manage all of your alerted cases there at any time — no email notification needed to stay in the loop.
Need help?
If you have any questions or concerns in the meantime, our support team is here for you. Reach out via our 24/7 Live Chat or email us at support@chargeflow.io — we're happy to help.