Why Connect Your Customer Communication Tools?
Chargeflow integrates directly with your customer communication platforms to strengthen your dispute evidence and improve your win rates. Once connected, Chargeflow automatically pulls in relevant buyer conversations when a dispute is triggered — analyzing messages and turning them into powerful, AI-backed evidence. On average, merchants see a 12% increase in win rates.
Whether your team uses Gmail, Gorgias, or Zendesk, Chargeflow has you covered.
💡 Good to Know — Text-Based Evidence
When connected, Chargeflow's AI securely retrieves and analyzes relevant email threads, pulling key quotes and text indicators to strengthen your dispute submission.
Note that image-based attachments (photos, screenshots, tracking images, or documents) within email threads are not automatically captured. To include these, simply upload them directly in the Chargeflow app. For step-by-step instructions, refer to How to Upload Evidence for Disputes.
How to Set Up the Gmail Integration
Log in to your Chargeflow app.
Go to the Integrations tab.
Under Customer Communication, find the Gmail card and click Connect.
Sign in to your Gmail account and grant the necessary permissions.
What Happens After Connecting?
Once connected, Chargeflow securely fetches only the email threads tied to the disputing customer, filtering out unrelated communications. Our AI then analyzes those threads to extract key indicators and direct quotes, which are automatically incorporated into your dispute response letters. Note that only text is captured — attached photos, screenshots, documents, or tracking images are not automatically included.
💡 Using Gorgias, Zendesk, HelpScout, Re:amaze, or Shopify Inbox? If these platforms route through your Gmail account, connecting Gmail to Chargeflow is all you need — buyer emails sent through those tools will automatically be captured and analyzed. Learn more here.
How to Set Up the Gorgias Integration
Log in to your Chargeflow app.
Go to the Integrations tab.
Under Customer Communication, find the Gorgias card and click Connect.
Enter your Gorgias subdomain in the field provided.
Example: If your URL is https://your-company.gorgias.com, enter only your-company.Follow the remaining prompts to complete the connection.
What Happens After Connecting?
Once connected, Chargeflow automatically pulls relevant conversations from your Gorgias workspace tied to active disputes. Our AI analyzes the retrieved text to extract key indicators and direct quotes, which are incorporated into your automated response letters. Note that only text is captured — attached photos, screenshots, documents, or tracking images are not automatically included.
🔒 Direct Integration — Data flows into Chargeflow automatically without requiring you to share your login credentials. The Chargeflow Operations team has no manual visibility into your Gorgias workspace and relies entirely on the automated system.
How to Set Up the Zendesk Integration
Log in to your Chargeflow app.
Go to the Integrations tab.
Under Customer Communication, find the Zendesk card and click Connect.
Enter your Zendesk subdomain in the field provided.
Example: If your URL is https://yoursubdomain.zendesk.com, enter only yoursubdomain.Follow the remaining prompts to complete the connection.
What Happens After Connecting?
Once connected, Chargeflow automatically identifies and pulls relevant text-based communications — such as chats and emails — between you and the disputing customer from your Zendesk help desk. Our AI analyzes these to extract key indicators and direct quotes, which are incorporated into your automated dispute evidence. Note that only text is captured — attached photos, screenshots, documents, or tracking images are not automatically included.
🔒 Data Privacy & Security
Across all three integrations, Chargeflow only accesses dispute-related conversations based on the customer's email address. No unrelated data is ever fetched or stored.
Everything is encrypted, securely stored, and compliant with leading data protection standards — including SOC 2 Certification, Google Approval, and GDPR Compliance.
You're welcome to keep track of our security policy, which is constantly updated and aligned with the highest industry standards.
Need help?
Contact us via our 24/7 Live Chat or email our support team at support@chargeflow.io.