The Alerts Refund Limits feature lets you set a maximum transaction amount for automatic refunds. Alerts received for transactions exceeding this threshold will not be refunded automatically by our system.
For example, if you set a threshold of $500, the system will automatically refund alerts for transactions valued below $500. Transactions of $500 or more will not be refunded and can be managed as chargebacks instead.
How to Set Up an Alerts Refund Threshold
Follow these steps to configure your refund threshold:
Access the Settings Tab
Log in to your WebApp and navigate to the Alerts Settings tab.
Enable the Threshold
Scroll down to the Limit the Refund Automation section. Toggle the switch to enable the threshold feature.
Set the Desired Amount
Use the slider to select your preferred threshold amount. For Ethoca alerts, you can choose from a predefined set of amounts: $20, $29, $36, $50, $70, $75, $80, $100, $120, $150, $180, $200, $235, $300, $500, $1,000, and $2,000.
Save Changes
Click Save to apply your changes.
Why does this matter?
Setting up Alerts Refund Limits provides a more strategic and comprehensive approach to chargeback management, enabling you to automatically refund smaller transactions while reserving higher-value transactions for potential chargeback disputes.
Rules and Processing Timelines
Here's what to keep in mind when configuring or updating your threshold:
Predefined Amounts (Ethoca Alerts): For Ethoca alerts, threshold amounts are selected from a predefined list on the slider.
The available thresholds are: $20, $29, $36, $50, $70, $75, $80, $100, $120, $150, $180, $200, $235, $300, $500, $1,000, and $2,000. This ensures your settings align with supported processing parameters.
Activation Time: Once a threshold is set or updated, please allow 7 to 10 business days for it to fully take effect. During this period, the system will continue to process refunds as usual.
Change Frequency: Thresholds can be updated once every 20 days. If you need to make a change sooner, our operations team is happy to assist — just reach out and we'll check it for you.
Alert Billing: Please note that setting a threshold controls automatic refunds, not alert delivery. Alerts for transactions above the threshold will still be received by the system, and standard alert fees will continue to apply for those transactions.