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What is a payment descriptor?
What is a payment descriptor?
Yuval Ben Ami avatar
Written by Yuval Ben Ami
Updated over a week ago

A payment descriptor, also called a billing descriptor or a payment statement descriptor, is a piece of information on a customer's statement. It helps the customer identify the transaction and the merchant associated with it. In most cases, payment descriptors include the merchant's name or a recognizable abbreviation, along with additional information such as a customer service phone number or a unique reference number.

Merchants can usually find their statement descriptor in their merchant account dashboard provided by their payment processor or gateway, by accessing the Transaction or Payment Settings and from there to the statement descriptor settings.

The payment descriptor is crucial in chargeback alert systems as it enhances transaction recognition before it escalates into a chargeback. This accuracy ensures that alerts are linked correctly to the relevant merchant.


Find your Shopify Payment payment descriptor

  1. Sign in to your Shopify Admin

  2. Go to Settings and hit on "Payments"

  3. Hit on "Manage" under the Shopify Payment section

  4. Scroll down to the Customer billing statement to find your descriptor

Find your Shopify Payment payment descriptor

Find your Stripe payment descriptor

Sign in to your Stripe account and your account Public Details in settings to retrieve your payment descriptor

Find your Stripe payment descriptor

Find your Adyen payment descriptor

  1. Sign in to your live-Customer Area

  2. Choose your relevant account

  3. Go to Settings and hit "Transaction description"

Having trouble finding your payment descriptor? Talk to our experts!

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