Why Connect Gmail to Chargeflow?
Chargeflow integrates directly with Gmail to strengthen your dispute evidence and improve your win rates. Once connected, Chargeflow automatically pulls in relevant buyer email threads when a dispute is triggered — analyzing messages and turning them into powerful, AI-backed evidence.
💡 Good to Know — Text-Based Evidence
When connected, Chargeflow's AI securely retrieves and analyzes relevant email threads, pulling key quotes and text indicators to strengthen your dispute submission.
Note that image-based attachments (photos, screenshots, tracking images, or documents) within email threads are not automatically captured. To include these, simply upload them directly in the Chargeflow app. For step-by-step instructions, refer to How to Upload Evidence for Disputes.
How to Set Up the Gmail Integration
Log in to your Chargeflow app.
Go to the Integrations tab.
Under Customer Communication, find the Gmail card and click Connect.
Sign in to your Gmail account and grant the necessary permissions.
What Happens After Connecting?
Once connected, Chargeflow securely fetches only the email threads tied to the disputing customer, filtering out unrelated communications. Our AI then analyzes those threads to extract key indicators and direct quotes, which are automatically incorporated into your dispute response letters. Note that only text is captured — attached photos, screenshots, documents, or tracking images are not automatically included.
💡 Using Gorgias, Zendesk, HelpScout, Re:amaze, or Shopify Inbox? If these platforms route through your Gmail account, connecting Gmail to Chargeflow is all you need — buyer emails sent through those tools will automatically be captured and analyzed. Learn more in Using Gmail with Chargeflow (works seamlessly with Gorgias, Zendesk, HelpScout & more).
🔒 Data Privacy & Security
Chargeflow only accesses dispute-related conversations from Gmail, matched by the customer's email address. No unrelated data is ever fetched or stored.
Everything is encrypted, securely stored, and compliant with leading data protection standards — including SOC 2 Certification, Google Approval, and GDPR Compliance.
You're welcome to keep track of our security policy, which is constantly updated and aligned with the highest industry standards.
Need Help?
Our Onboarding team is always ready to assist you with getting set up. You can easily reach us by sending an email to onboarding@chargeflow.io.