At Chargeflow, we strive to provide merchants with a seamless product experience, such as dispute automation. However, we deactivate processors in specific scenarios. Below are the primary reasons for such deactivations and what they mean for you as a Chargeflow merchant. The merchant has requested explicitly to stop automating their disputes.
Per Merchant Request
If you explicitly request that we stop automating disputes, we will deactivate the specified payment processor(s). This can happen in two ways:
You contact our support team directly to request the deactivation of one or more payment processors.
You submit a deactivation request yourself through the Settings tab in the Chargeflow app.
Impact: Once deactivated, Chargeflow is no longer responsible for managing disputes for the affected processor(s). If you wish to resume automation and reactivate your processor, you can do so quickly through the Integrations tab in the Chargeflow app, which manages your Automation service settings.
Outstanding Debts
Processors may also be deactivated if a merchant has outstanding due debts. For example, we detect overdue balances on the merchant’s account, prompting proactive deactivation.
Impact: As outlined in our Terms and Conditions, we will not handle disputes for any deactivated processors until the debt is fully cleared and the account is in good standing. Once resolved, the deactivated processor(s) can be reactivated.
Need help?
Contact us via our 24/7 Live Chat or email us at support@chargeflow.io.