# Chargeflow Help Center

> Help center for Chargeflow

## The Chargeflow App

- [The Chargeflow App](https://help.chargeflow.io/en/articles/5772300-the-chargeflow-app.md): How Chargeflow works, what it can do for your business, and what makes it different from other solutions.
- [Chargeflow Insights Explained](https://help.chargeflow.io/en/articles/8962832-chargeflow-insights-explained.md)
- [What is ChargeScore®?](https://help.chargeflow.io/en/articles/6483832-what-is-chargescore.md)
- [What is the Dispute State?](https://help.chargeflow.io/en/articles/8794253-what-is-the-dispute-state.md)
- [Security at Chargeflow](https://help.chargeflow.io/en/articles/6821374-security-at-chargeflow.md)
- [Chargeflow Access: Shopify Staff Permissions](https://help.chargeflow.io/en/articles/8253901-chargeflow-access-shopify-staff-permissions.md)
- [What currencies does the dashboard support?](https://help.chargeflow.io/en/articles/15173892-what-currencies-does-the-dashboard-support.md)
- [Why aren't my email notifications working in Chargeflow?](https://help.chargeflow.io/en/articles/15176307-why-aren-t-my-email-notifications-working-in-chargeflow.md): Feature temporarily unavailable

## Account Management

- [How to add additional users to my account?](https://help.chargeflow.io/en/articles/8962791-how-to-add-additional-users-to-my-account.md)
- [How to Deactivate Your Chargeflow Account](https://help.chargeflow.io/en/articles/9080753-how-to-deactivate-your-chargeflow-account.md)
- [How to Update Your Contact Email](https://help.chargeflow.io/en/articles/15173929-how-to-update-your-contact-email.md)
- [How do I manage multiple stores in Chargeflow?](https://help.chargeflow.io/en/articles/15176627-how-do-i-manage-multiple-stores-in-chargeflow.md)

## Billing

- [The Chargeflow Billing Page Explained](https://help.chargeflow.io/en/articles/9810357-the-chargeflow-billing-page-explained.md)
- [Managing Invoices and Payment Methods in Chargeflow](https://help.chargeflow.io/en/articles/9784766-managing-invoices-and-payment-methods-in-chargeflow.md)
- [How can I update billing details on my invoice?](https://help.chargeflow.io/en/articles/11780757-how-can-i-update-billing-details-on-my-invoice.md)
- [I have an issue with a charge/invoice](https://help.chargeflow.io/en/articles/15176148-i-have-an-issue-with-a-charge-invoice.md)
- [When and How Does Chargeflow Charge Me?](https://help.chargeflow.io/en/articles/15244894-when-and-how-does-chargeflow-charge-me.md): Understand how charges are triggered, calculated, and billed for each Chargeflow product.

## Dispute Management

- [Does Chargeflow cover the whole dispute process?](https://help.chargeflow.io/en/articles/6483853-does-chargeflow-cover-the-whole-dispute-process.md)
- [How Can I Reduce My Chargeback Rate?](https://help.chargeflow.io/en/articles/15127442-how-can-i-reduce-my-chargeback-rate.md)
- [Understanding Your Win Rate](https://help.chargeflow.io/en/articles/10148510-understanding-your-win-rate.md)
- [Is my account fully set up for the Automation Service?](https://help.chargeflow.io/en/articles/15127396-is-my-account-fully-set-up-for-the-automation-service.md)
- [Introduction to the Automation Optimization Portal](https://help.chargeflow.io/en/articles/11477841-introduction-to-the-automation-optimization-portal.md)
- [What is Automation Control?](https://help.chargeflow.io/en/articles/10294384-what-is-automation-control.md)
- [Can I determine which disputes Chargeflow responds to on my behalf?](https://help.chargeflow.io/en/articles/6483838-can-i-determine-which-disputes-chargeflow-responds-to-on-my-behalf.md)
- [Does Chargeflow handle inquiries?](https://help.chargeflow.io/en/articles/6483872-does-chargeflow-handle-inquiries.md)
- [What does Intentional Fraud mean?](https://help.chargeflow.io/en/articles/6006882-what-does-intentional-fraud-mean.md)
- [How long does it take Chargeflow to submit a dispute response?](https://help.chargeflow.io/en/articles/6483781-how-long-does-it-take-chargeflow-to-submit-a-dispute-response.md)
- [What is “Optimize Dispute”?](https://help.chargeflow.io/en/articles/12260584-what-is-optimize-dispute.md): Learn what the “Optimize Dispute” status means in Chargeflow. Understand when it appears, why it matters, what kind of evidence can help, and how adding extra context can improve your dispute win r...
- [What Evidence Can I Submit for a Dispute?](https://help.chargeflow.io/en/articles/15127430-what-evidence-can-i-submit-for-a-dispute.md)
- [How to Upload Evidence for Disputes](https://help.chargeflow.io/en/articles/8879466-how-to-upload-evidence-for-disputes.md): Strong evidence can make or break a chargeback case. Learn how to upload additional documentation directly in Chargeflow to give your disputes the best chance of a successful outcome.
- [Why Is a Dispute Not Managed by Chargeflow?](https://help.chargeflow.io/en/articles/14749116-why-is-a-dispute-not-managed-by-chargeflow.md): Understand why some disputes are marked as unmanaged and what that means for your account.
- [Why did I lose a dispute?](https://help.chargeflow.io/en/articles/10264674-why-did-i-lose-a-dispute.md): Understand why disputes are lost and how Chargeflow supports you across different payment methods.
- [Can I appeal against my lost dispute?](https://help.chargeflow.io/en/articles/9148497-can-i-appeal-against-my-lost-dispute.md)

## Evidence Collection System

- [What is the Evidence Collection System?](https://help.chargeflow.io/en/articles/6511778-what-is-the-evidence-collection-system.md)
- [Customer Communication as Evidence](https://help.chargeflow.io/en/articles/6511788-customer-communication-as-evidence.md)
- [Tracking Information as Evidence](https://help.chargeflow.io/en/articles/6511799-tracking-information-as-evidence.md)
- [Invoice as Evidence](https://help.chargeflow.io/en/articles/6511804-invoice-as-evidence.md)
- [Additional/Supplemental Evidence](https://help.chargeflow.io/en/articles/6511812-additional-supplemental-evidence.md)
- [How Do I Know Which Disputes Need Evidence?](https://help.chargeflow.io/en/articles/6511816-how-do-i-know-which-disputes-need-evidence.md)
- [Why am I limited to up to five files?](https://help.chargeflow.io/en/articles/6511822-why-am-i-limited-to-up-to-five-files.md)
- [Is it possible to submit audio or video recordings as evidence in a dispute?](https://help.chargeflow.io/en/articles/8879451-is-it-possible-to-submit-audio-or-video-recordings-as-evidence-in-a-dispute.md)

## Chargeflow Alerts

- [Intro to Chargeflow Alerts](https://help.chargeflow.io/en/articles/9477790-intro-to-chargeflow-alerts.md)
- [Signing Up for Chargeflow Alerts](https://help.chargeflow.io/en/articles/9544079-signing-up-for-chargeflow-alerts.md)
- [How long does it take to set up Chargeflow Alerts?](https://help.chargeflow.io/en/articles/8170303-how-long-does-it-take-to-set-up-chargeflow-alerts.md)
- [Does Chargeflow Support AMEX and Discover Alerts?](https://help.chargeflow.io/en/articles/15317967-does-chargeflow-support-amex-and-discover-alerts.md)
- [What does the "Alerted" status mean?](https://help.chargeflow.io/en/articles/9165644-what-does-the-alerted-status-mean.md)
- [Can I switch from my existing alerts provider?](https://help.chargeflow.io/en/articles/8170260-can-i-switch-from-my-existing-alerts-provider.md)
- [Do RDR alerts affect my Chargeback ratio?](https://help.chargeflow.io/en/articles/9453270-do-rdr-alerts-affect-my-chargeback-ratio.md)
- [Do you need access to my payment processor?](https://help.chargeflow.io/en/articles/8170290-do-you-need-access-to-my-payment-processor.md)
- [What is a payment descriptor and how to find it?](https://help.chargeflow.io/en/articles/8795425-what-is-a-payment-descriptor-and-how-to-find-it.md)
- [How Do I Grant Access to Process Refunds on my Account?](https://help.chargeflow.io/en/articles/9544029-how-do-i-grant-access-to-process-refunds-on-my-account.md)
- [How and when will I be charged for Chargeflow Alerts?](https://help.chargeflow.io/en/articles/8170284-how-and-when-will-i-be-charged-for-chargeflow-alerts.md)
- [How can I check the enrollment status in Chargeflow Alerts?](https://help.chargeflow.io/en/articles/9577958-how-can-i-check-the-enrollment-status-in-chargeflow-alerts.md)
- [How can I disenroll a Descriptor from Chargeflow Alerts?](https://help.chargeflow.io/en/articles/9578021-how-can-i-disenroll-a-descriptor-from-chargeflow-alerts.md)
- [What Are a Visa CAID and Visa BIN — and How Do I Get Them?](https://help.chargeflow.io/en/articles/16145152-what-are-a-visa-caid-and-visa-bin-and-how-do-i-get-them.md)
- [What Are Visa ARN Numbers and How to Find Them?](https://help.chargeflow.io/en/articles/10313872-what-are-visa-arn-numbers-and-how-to-find-them.md): A Guide to Locate Your Visa ARN Numbers
- [Setting a Limit for Automated Alerts Refunds](https://help.chargeflow.io/en/articles/10398179-setting-a-limit-for-automated-alerts-refunds.md)
- [Migrating to Chargeflow Alerts from Another Provider](https://help.chargeflow.io/en/articles/10791875-migrating-to-chargeflow-alerts-from-another-provider.md)
- [Does Chargeflow Handle Stripe Link Transaction Alerts?](https://help.chargeflow.io/en/articles/11065195-does-chargeflow-handle-stripe-link-transaction-alerts.md)
- [Can I get a breakdown of Alerts I’ve been billed for?](https://help.chargeflow.io/en/articles/11780783-can-i-get-a-breakdown-of-alerts-i-ve-been-billed-for.md)
- [Why am I still being charged for Alerts if I canceled my service?](https://help.chargeflow.io/en/articles/11780789-why-am-i-still-being-charged-for-alerts-if-i-canceled-my-service.md)
- [Why Was I Charged $100 When I Enrolled in the Alerts Service?](https://help.chargeflow.io/en/articles/11780793-why-was-i-charged-100-when-i-enrolled-in-the-alerts-service.md)
- [I haven't seen my $100 authorization hold released yet — what should I do?](https://help.chargeflow.io/en/articles/11780795-i-haven-t-seen-my-100-authorization-hold-released-yet-what-should-i-do.md)
- [Alert Handled, Refund Issued — But a Chargeback Still Happened?](https://help.chargeflow.io/en/articles/11784552-alert-handled-refund-issued-but-a-chargeback-still-happened.md)

## Chargeflow Prevent

- [Introduction to Prevent](https://help.chargeflow.io/en/articles/12343483-introduction-to-prevent.md)
- [Workflow Automation in Prevent](https://help.chargeflow.io/en/articles/12674934-workflow-automation-in-prevent.md)
- [Chargeflow Prevent - Frequently Asked Questions \(FAQ\)](https://help.chargeflow.io/en/articles/12343503-chargeflow-prevent-frequently-asked-questions-faq.md): Welcome to the self-service FAQ page for Chargeflow Prevent. Browse the questions below to quickly find answers about setup, features, and fraud prevention.
- [Repeat Disputers in Chargeflow Prevent](https://help.chargeflow.io/en/articles/15081486-repeat-disputers-in-chargeflow-prevent.md): Discover how Chargeflow Prevent's Repeat Disputers feature helps you proactively block repeat chargeback offenders to protect your store and dispute ratio.

## Integrations

- [Chargeflow's Full-Service Integrations](https://help.chargeflow.io/en/articles/10294449-chargeflow-s-full-service-integrations.md)
- [Which platforms and integrations do you currently support?](https://help.chargeflow.io/en/articles/6452122-which-platforms-and-integrations-do-you-currently-support.md)
- [Can Chargeflow integrate with payment methods like Amazon Pay, Alipay, Google Pay, or Apple Pay?](https://help.chargeflow.io/en/articles/8879464-can-chargeflow-integrate-with-payment-methods-like-amazon-pay-alipay-google-pay-or-apple-pay.md)
- [Do you support subscription platforms?](https://help.chargeflow.io/en/articles/6483841-do-you-support-subscription-platforms.md)
- [Recharge Integration Guide](https://help.chargeflow.io/en/articles/6402013-recharge-integration-guide.md)
- [Klarna Integration Guide](https://help.chargeflow.io/en/articles/6669135-klarna-integration-guide.md)
- [Adyen Integration Guide](https://help.chargeflow.io/en/articles/9207452-adyen-integration-guide.md)
- [Why does Chargeflow send emails to Adyen on my behalf?](https://help.chargeflow.io/en/articles/9207556-why-does-chargeflow-send-emails-to-adyen-on-my-behalf.md)
- [Afterpay Integration Guide](https://help.chargeflow.io/en/articles/9207484-afterpay-integration-guide.md)
- [Chargebee Integration Guide](https://help.chargeflow.io/en/articles/11978489-chargebee-integration-guide.md): Connect your Chargebee account with Chargeflow to enrich your disputes with subscription data
- [Recurly Integration Guide](https://help.chargeflow.io/en/articles/14749525-recurly-integration-guide.md): Connect your Recurly account with Chargeflow to automatically enrich your disputes with subscription data.
- [How to Integrate Gmail, Gorgias, and Zendesk with Chargeflow](https://help.chargeflow.io/en/articles/11491655-how-to-integrate-gmail-gorgias-and-zendesk-with-chargeflow.md): Turn Buyer Conversations Into Evidence, Automatically
- [Chargeflow for WooCommerce & WooPayments](https://help.chargeflow.io/en/articles/11513334-chargeflow-for-woocommerce-woopayments.md): Chargeflow is the exclusive chargeback automation solution for WooPayments disputes, and partners with WooCommerce to enrich and automate dispute management.
- [Zapier Integration](https://help.chargeflow.io/en/articles/13229000-zapier-integration.md): Connect Chargeflow to thousands of apps to enrich disputes and improve your win rates

## FAQ

- [Does Chargeflow's Success Fee Include Chargeback Fees?](https://help.chargeflow.io/en/articles/8879462-does-chargeflow-s-success-fee-include-chargeback-fees.md)
- [Does Winning Chargebacks Protect My Account?](https://help.chargeflow.io/en/articles/8879467-does-winning-chargebacks-protect-my-account.md)
- [Why are most of my initial chargeback cases being resolved as losses?](https://help.chargeflow.io/en/articles/8879440-why-are-most-of-my-initial-chargeback-cases-being-resolved-as-losses.md)
- [Why Does Chargeflow Submit Responses Close to the Deadline?](https://help.chargeflow.io/en/articles/8879449-why-does-chargeflow-submit-responses-close-to-the-deadline.md)
- [Why isn't my recent chargeback displayed on the Chargeflow dashboard?](https://help.chargeflow.io/en/articles/8879456-why-isn-t-my-recent-chargeback-displayed-on-the-chargeflow-dashboard.md)
- [Should I issue a refund to a customer who initiated a chargeback if I agree with their claim?](https://help.chargeflow.io/en/articles/8879460-should-i-issue-a-refund-to-a-customer-who-initiated-a-chargeback-if-i-agree-with-their-claim.md)
- [Why does Chargeflow need Shopify Collaboration Access?](https://help.chargeflow.io/en/articles/6435181-why-does-chargeflow-need-shopify-collaboration-access.md)
- [How Can I Get a Copy of Chargeflow's W-9 Form?](https://help.chargeflow.io/en/articles/11694739-how-can-i-get-a-copy-of-chargeflow-s-w-9-form.md)
- [How can I get a refund for cases that are not handled by Chargeflow?](https://help.chargeflow.io/en/articles/11780754-how-can-i-get-a-refund-for-cases-that-are-not-handled-by-chargeflow.md)
- [Why is my processor deactivated?](https://help.chargeflow.io/en/articles/10289121-why-is-my-processor-deactivated.md)